Refund Policy

This policy explains when money paid to Game Zone+ can be returned. Gameplay Tokens are digital items for use in Naija Run, so most payments become non-refundable once they're used.

If a Token purchase fails, is cancelled, or you're charged without receiving your Tokens, the payment is reversed automatically by the payment provider to your original payment method (card, bank account or mobile wallet) within 5–10 business days.

Tokens are only ever credited for verified payments, so a failed payment never results in a charge without recourse. If your Wallet shows no record of the payment after 10 business days, contact support through the app with the transaction reference from your payment confirmation.

Requests to refund purchased Tokens that have not been used in any run can be raised with support through the app within 7 days of purchase. These are reviewed case by case and, if approved, are returned to the original payment method.

Tokens are non-refundable once a run starts, and Tokens spent on an Extra Life are non-refundable once consumed. This includes runs that ended early or with a low score — entry to the run is what the Token pays for.

Your Cash Balance comes from competition winnings, not purchases, so they aren't covered by purchase refunds. They're withdrawn to your own Nigerian bank account under the withdrawal terms in our Terms of Service. Withdrawal requests are processed, not refunded — if a request is rejected, the amount returns to your Cash Balance.

Contact support through the app with your name, the transaction reference shown in your Wallet's transaction history, and the payment date. Reviews typically take a few business days.